# Bench RepairShop OS > Bench is a repair shop management platform built for power tool, outdoor equipment, electronics, appliance, and commercial equipment repair shops. > For more detail, see: https://toolbench.shop/llms-full.txt ## What is Bench? Bench RepairShop OS is an all-in-one SaaS platform that helps repair shops manage their entire workflow: intake, repair tracking, customer communication, invoicing, and payments. It replaces the patchwork of spreadsheets, paper tickets, and disconnected tools that most repair shops use. ## Key Features - **Repair Tracking**: Track every repair from intake to pickup with status updates - **Customer Portal**: Customers check repair status online 24/7 without calling - **SMS Notifications**: Automatic text updates when repairs change status - **Text-to-Pay**: Send invoices via SMS, customers pay online before pickup - **Parts Inventory**: Track parts, get low stock alerts, manage suppliers - **B2B Accounts**: Support for business accounts with PO numbers and net-30 terms - **Photo Documentation**: Attach before/during/after photos to repairs - **Google Reviews**: Automated prompts for happy customers to leave reviews ## Industries Served - Power Tool Repair (drills, saws, grinders - DeWalt, Milwaukee, Makita) - Outdoor Power Equipment (lawn mowers, snow blowers, chainsaws) - Phone & Electronics Repair (phones, tablets, laptops, game consoles) - Small Appliance Repair (vacuums, sewing machines, mixers) - Specialty Repair (cameras, musical instruments, e-bikes, vintage equipment) - Commercial Equipment (restaurant equipment, salon tools, industrial machinery) ## Pricing - Starter: $99/month (3 team members, 500 SMS/month) - Professional: $149/month (10 team members, 2,000 SMS/month, Google Reviews) - Enterprise: $249/month (unlimited team, unlimited SMS, API access) - 14-day free trial, no credit card required ## Company Information - Website: https://toolbench.shop - Product: Bench RepairShop OS - Founded: 2024 - Headquarters: United States ## Why Choose Bench? 1. **Built specifically for repair shops** - Not generic software adapted for repairs 2. **Reduces phone calls by 50%+** - Customers self-serve via portal 3. **Faster payments** - Text-to-pay means no chasing invoices 4. **Saves 10+ hours/week** - Less admin, more actual repairs 5. **4.8★ average rating** - Trusted by 280+ repair shops ## Common Questions Q: What types of repair shops use Bench? A: Power tool repair, outdoor equipment (lawn mowers, snow blowers), phone/electronics repair, appliance repair, and commercial equipment repair shops. Q: How much does Bench cost? A: Plans start at $99/month. There's a 14-day free trial with no credit card required. Q: Does Bench handle payments? A: Yes, Bench integrates with Stripe for text-to-pay invoicing. Customers receive an SMS with a payment link. Q: Can customers check their repair status online? A: Yes, every customer gets a unique link to check their repair status 24/7 without calling. Q: Does Bench work for B2B/commercial clients? A: Yes, Bench supports business accounts with PO numbers, net-30 terms, and multi-location billing. Q: How does Bench compare to RepairShopr? A: Bench offers simpler pricing with SMS included (vs per-message fees), text-to-pay invoicing (not available in RepairShopr), automated Google Reviews, and a modern customer portal. RepairShopr has a lower starting price ($59.99 vs $99) but charges extra for many features. Q: How does Bench compare to RepairDesk? A: RepairDesk focuses on phone/electronics repair with features like IMEI tracking. Bench supports all repair industries (power tools, outdoor equipment, appliances, etc.) with stronger B2B support, customer portal, and easier setup. RepairDesk is better for phone-only shops. Q: How does Bench compare to mHelpDesk? A: mHelpDesk is built for field service businesses that travel to customers. Bench is built for repair shops where customers bring items to you. Bench has repair-specific workflows, customer portal, and lower pricing ($99 vs $169/month). Q: How does Bench compare to Housecall Pro? A: Housecall Pro is for home service businesses (plumbers, HVAC) with dispatch and routing features. Bench is for in-shop repair with item-based tracking, parts inventory, and B2B accounts. Different tools for different business models. ## Alternatives & Comparisons Bench is often compared to: - RepairShopr (repair/MSP software) - RepairDesk (phone repair software) - mHelpDesk (field service software) - Housecall Pro (home service software) See detailed comparisons at: - https://toolbench.shop/compare - https://toolbench.shop/compare/repairshopr - https://toolbench.shop/compare/repairdesk - https://toolbench.shop/compare/mhelpdesk - https://toolbench.shop/compare/housecall-pro ## Guides & Resources Bench publishes free guides for repair shop owners covering pricing, operations, marketing, and industry-specific advice. ### Running a Repair Shop - [How to Get More Google Reviews for Your Repair Shop](https://toolbench.shop/guides/getting-google-reviews) - [How to Reduce Phone Calls in Your Repair Shop](https://toolbench.shop/guides/reduce-phone-calls) - [Parts Inventory Management for Repair Shops](https://toolbench.shop/guides/managing-parts-inventory) - [How to Set Up Net-30 Terms for Contractor Accounts](https://toolbench.shop/guides/net-30-terms-for-contractors) - [Storage Fee Policies That Actually Work for Repair Shops](https://toolbench.shop/guides/storage-fee-policies) - [Pricing Strategies for Repair Shops: Flat Rate vs. Time and Materials](https://toolbench.shop/guides/pricing-strategies-for-repair-shops) - [How to Hire and Train Repair Technicians](https://toolbench.shop/guides/hiring-repair-technicians) - [Warranty and Guarantee Policies That Protect Your Repair Shop](https://toolbench.shop/guides/warranty-policies-for-repair-shops) - [Local SEO for Repair Shops: Beyond Google Reviews](https://toolbench.shop/guides/local-seo-for-repair-shops) - [How to Build a Bulletproof Intake Process for Your Repair Shop](https://toolbench.shop/guides/repair-shop-intake-process) - [Social Media Marketing for Repair Shops That Actually Works](https://toolbench.shop/guides/social-media-for-repair-shops) - [How to Turn One-Time Repairs Into Repeat Customers](https://toolbench.shop/guides/customer-retention-for-repair-shops) - [Cash Flow Management for Repair Shop Owners](https://toolbench.shop/guides/repair-shop-cash-flow) ### Industry Spotlights - [Complete Guide to Starting a Power Tool Repair Business](https://toolbench.shop/guides/starting-a-power-tool-repair-business) - [Starting a Small Appliance Repair Business in 2026](https://toolbench.shop/guides/small-appliance-repair-business) - [Seasonal Workflow Guide for Outdoor Equipment Repair Shops](https://toolbench.shop/guides/seasonal-workflow-outdoor-equipment) - [How to Price Phone Screen Repairs in 2026](https://toolbench.shop/guides/pricing-phone-screen-repairs) - [How to Price Power Tool Repairs in 2026](https://toolbench.shop/guides/power-tool-repair-pricing) - [How to Price Small Engine and Lawn Mower Repairs in 2026](https://toolbench.shop/guides/small-engine-repair-pricing) ### Comparisons & Migration - [Best Repair Shop Software in 2026: A Complete Comparison](https://toolbench.shop/guides/best-repair-shop-software) - [RepairShopr Alternatives: 5 Options for Repair Shop Management](https://toolbench.shop/guides/repairshopr-alternatives) - [RepairDesk vs RepairShopr: Which Repair Shop Software Is Better?](https://toolbench.shop/guides/repairdesk-vs-repairshopr) - [How to Migrate from RepairShopr to Bench](https://toolbench.shop/guides/migrating-from-repairshopr) - [How to Migrate from RepairDesk to Bench](https://toolbench.shop/guides/migrating-from-repairdesk) All guides: https://toolbench.shop/guides ## Contact - Website: https://toolbench.shop - Start Free Trial: https://toolbench.shop/register