Bench vs Housecall Pro: Full Comparison
Home service software vs repair shop software - which fits your business?
The Key Difference
Housecall Pro is built for home service businesses who go to customer homes.
Bench is built for repair shops where customers bring items to you.
Feature-by-Feature Comparison
Frequently Asked Questions
Can I use Housecall Pro for a repair shop?
You can, but it's not ideal. Housecall Pro is designed for home service businesses (plumbers, cleaners, HVAC) who travel to customer locations. Repair shops have different needs - tracking individual items, parts inventory, customer drop-off and pickup workflows. Bench is built specifically for these in-shop repair workflows.
Why is Housecall Pro cheaper than Bench?
Housecall Pro's $59 Basic plan is limited to 1 user and lacks many features. Their plans with more features cost $109-199/month. Bench's $99/month plan includes 3 team members and all core features. For similar functionality, pricing is comparable.
What features does Bench have that Housecall Pro doesn't?
Bench offers repair-specific features like serial number tracking, parts inventory with reorder alerts, repair status workflows (not just job status), customer portals for repair tracking, and B2B account management with PO numbers. Housecall Pro focuses on scheduling, dispatch, and route optimization that repair shops don't need.
Does Bench have online booking like Housecall Pro?
Bench has online intake for mail-in repairs, but scheduling isn't the focus because most repair shop customers just walk in. If you need appointment scheduling for in-home repairs, Housecall Pro is better. If customers bring items to your shop, Bench is better.
Other Comparisons
See how Bench stacks up against other platforms.
See how Bench works for your industry
Ready to try software built for repair shops?
Start your 14-day free trial. No credit card required.
Start Your Free Trial