Bench vs mHelpDesk: Full Comparison
Field service software vs repair shop software - which is right for your business?
The Key Difference
mHelpDesk is built for businesses that go to customers (HVAC, plumbing, electricians).
Bench is built for businesses where customers come to you (repair shops).
Feature-by-Feature Comparison
Frequently Asked Questions
Is mHelpDesk good for repair shops?
mHelpDesk is designed for field service businesses (HVAC, plumbing, electrical) that go to customer locations. Repair shops where customers bring items to you need different features. Bench is built specifically for repair shop workflows - intake, bench repair, customer pickup.
Why is Bench cheaper than mHelpDesk?
mHelpDesk includes features repair shops don't need like route optimization, GPS tracking, and field dispatch. You're paying for features designed for technicians who drive to job sites. Bench focuses only on what repair shops need, which keeps the price lower.
Does Bench have a mobile app like mHelpDesk?
Bench is web-based and works on any device with a browser, including phones and tablets. We don't have a native mobile app because repair shops work from a fixed location - you don't need offline access or GPS tracking like field service techs do.
Can I track repair status like I track job status in mHelpDesk?
Yes, but better. Bench has repair-specific statuses (Checked In, Diagnosing, Awaiting Parts, In Repair, Testing, Ready for Pickup) that match how repair shops actually work. mHelpDesk uses generic job statuses designed for field service.
Other Comparisons
See how Bench stacks up against other platforms.
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