Features
Everything you need
to run your repair shop
From intake to payment, Bench handles every step. One platform, no patchwork.
Get repairs in the door smoothly
Intake & Scheduling
eRepairs Mail-in Portal
Accept mail-in repairs with public intake forms. Customers submit details and photos online, you receive everything organized and ready to quote.
Walk-in Intake
Fast customer lookup and intake for walk-ins. Pull up existing customers instantly or create new ones in seconds.
Estimates & Approvals
Create detailed estimates and send for digital approval. Customers approve with one click from their phone.
DYMO Label Printing
Print professional labels for intake tags, shelving, and organization. Supports DYMO LabelWriter printers.
Keep everyone in the loop
Repair Tracking
Status Workflow
Customizable repair stages that match how your shop works. Drag-and-drop repairs through your pipeline.
Customer Portal
Self-service tracking portal where customers check status anytime. Branded with your shop info. Eliminates 'is it ready?' calls.
SMS Notifications
Automated text updates at each stage. Customers know when you receive it, when it's ready, and when to pick up.
Photo Documentation
Attach photos to repairs for before/after documentation. Protect yourself and show customers the work done.
Internal Notes
Private notes for your team. Track what was tried, parts needed, and technician handoffs without customers seeing.
Track stock and sell more
Inventory & Parts
Parts Management
Track parts with stock levels, costs, and suppliers. Know what you have, what you need, and where to get it.
Low Stock Alerts
Get notified when parts drop below threshold. Never lose a repair because you're out of a common part.
Inventory Items
Manage used and refurbished equipment for resale. Track acquisition cost, condition, and selling price.
eCommerce Shop
Sell inventory items online with a built-in storefront. Customers browse and buy directly from your branded shop page.
Get paid faster
Payments & Invoicing
Text-to-Pay
Send invoices via SMS with a pay link. Customers pay from their phone before pickup. No more 'forgot my wallet.'
Remote Invoice Payments
Customers pay invoices online from anywhere. Perfect for commercial accounts and mail-in repairs.
POS Integration
Accept in-person payments with card readers. Integrates with Stripe and Square terminals.
Professional Invoices
Generate branded invoices with line items, labor, parts, and taxes. Email or print for customers.
Storage Fees
Automatically track abandoned items and apply storage fees. Send reminders before items are forfeited.
Run and grow your business
Operations & Growth
Multi-Language
Full Spanish language support for the entire platform. Serve your community in their preferred language.
Custom Domains
Use your own domain for the customer portal (e.g., repairs.yourshop.com). Professional branded experience.
Google Review Prompts
Automatically prompt happy customers to leave Google reviews at the right moment. Build your online reputation.
Team Permissions
Role-based access control. Give employees exactly the access they need — no more, no less.
Reporting & Analytics
Track revenue, repair volume, turnaround time, and more. Know what's working and where to improve.
See Bench in action for your industry
Every feature works across all repair types.
The Offer
Everything you need.
One simple price.
Unlimited repairs and customers on every plan. No per-ticket fees. No surprises.
Starter
Perfect for solo shops and getting started
billed annually at $948/year
Professional
For growing shops that want to level up
billed annually at $1428/year
Enterprise
For multi-location shops and power users
billed annually at $2388/year