Features
Everything you need
to run your repair shop
From intake to payment, Bench handles every step. One platform, no patchwork.
Get repairs in the door smoothly
Intake & Scheduling
eRepairs Mail-in Portal
Accept mail-in repairs with public intake forms. Customers submit details and photos online, you receive everything organized and ready to quote.
Walk-in Intake
Fast customer lookup and intake for walk-ins. Pull up existing customers instantly or create new ones in seconds.
Estimates & Approvals
Create estimates with revision tracking, send for one-click digital approval, and convert to invoice instantly. Full audit trail from quote to payment.
Label Printing
Print labels for intake tags, shelving, and barcodes. Supports Zebra printers with native ZPL and DYMO LabelWriter with custom sizes.
Barcode Scanning
Scan with USB scanners or your phone camera. Look up repairs, parts, and inventory. Context-aware — adds items to repairs, invoices, or inventory.
Signature Capture
Collect digital signatures on intake and pickup for proof of receipt. Stored with the repair record for easy reference.
Keep everyone in the loop
Repair Tracking
Status Workflow
Customizable repair stages that match how your shop works. Drag-and-drop repairs through your pipeline.
Customer Portal
Self-service portal with magic link login. Customers check repair status, view history, and pay invoices online. Branded with your shop info.
SMS Notifications
Bilingual text updates at each stage with configurable pickup reminders. Share invoices and updates via WhatsApp too.
Time Tracking
Per-repair labor timer with start/stop and multiple sessions. Track labor sizing (SM/MD/LG) and technician performance across your team.
Photo Documentation
Attach photos to repairs for before/after documentation. Protect yourself and show customers the work done.
Internal Notes
Private notes for your team. Track what was tried, parts needed, and technician handoffs without customers seeing.
Track stock and sell more
Inventory & Parts
Parts Management
Track parts with stock levels, costs, and suppliers. NEW/USED price tiers, price lock for non-admins, and full stock adjustment history.
Low Stock Alerts
Get notified when parts drop below threshold. Never lose a repair because you're out of a common part.
Inventory Items
Manage used and refurbished equipment for resale. Track acquisition cost, condition, and selling price.
eCommerce Shop
Sell inventory items online with a built-in storefront. Customers browse and buy directly from your branded shop page.
Barcode Labels
Print barcode labels with condition symbols and pricing. Works with any label printer — Zebra, Brother, DYMO, Rollo, and more.
Inventory Counts
Bin-by-bin physical audit system. Count by storage location, detect discrepancies, and commit adjustments with a full audit trail.
CSV Import & Export
Bulk import and export customers, parts, and leads. Migrate from spreadsheets or other systems in minutes.
Get paid faster
Payments & Invoicing
Text-to-Pay
Send invoices via SMS with a pay link. Customers pay from their phone before pickup. No more 'forgot my wallet.'
Remote Invoice Payments
Customers pay invoices online from anywhere. Perfect for commercial accounts and mail-in repairs.
POS Integration
Accept in-person payments with Stripe Terminal and Square Terminal card readers. Tap, chip, or swipe — right at the counter.
Professional Invoices
Generate branded invoices with line items, labor, parts, and taxes. Email or print for customers.
QuickBooks Online
Sync customers, invoices, and payments to QuickBooks automatically. Your books stay up to date without double entry.
Abandoned Item Management
Track abandoned items with configurable policies and automatic markups. Convert forfeited items to sellable inventory with one click.
Run and grow your business
Operations & Growth
Multi-Language
Full Spanish language support across the entire platform — UI, SMS, emails, print templates, and invoices. Serve your community in their language.
Custom Domains
Use your own domain for the customer portal (e.g., repairs.yourshop.com). Professional branded experience.
Review Automation
Smart review funnel with star rating gate, automated follow-ups on Day 0 and Day 2, and instant owner alerts on negative feedback.
Team Permissions
Owner, Admin, and Technician roles with fine-grained access control. Give each team member exactly the access they need.
Reporting & Analytics
Revenue, P&L, sales, tax, and technician performance reports. Period-over-period comparisons so you know what's trending.
Embeddable Inquiry Widget
Drop a multi-step inquiry form on any website. Customers submit repair requests directly into your dashboard — no coding required.
See Bench in action for your industry
Every feature works across all repair types.
The Offer
Everything you need.
One simple price.
Unlimited repairs and customers on every plan. No per-ticket fees. No surprises.
Starter
Perfect for solo shops and getting started
billed annually at $948/year
Professional
For growing shops that want to level up
billed annually at $1428/year
Enterprise
For multi-location shops and power users
billed annually at $2388/year