Appliance repair software for the things people can't live without
Built for shops that repair vacuums, sewing machines, and small appliances. Handle the wide variety of brands and models that come through your door.
"Finally have complete repair history for every customer. They love that we remember them."
David K.
Appliance Pros, Portland
The Problem
A hundred different brands walk through your door.
Your system can't keep up.
Sticky notes, spreadsheets, and searching through files. You didn't open a repair shop to play detective.
The Daily Reality
This isn't what you signed up for
Brand confusion everywhere
Dyson, Miele, Singer, KitchenAid - each with different parts, different procedures, different quirks. Your current system treats them all the same.
Parts scattered across suppliers
Some parts are discontinued, some need to be ordered overseas, some you can only get from authorized dealers. Tracking what's where is a nightmare.
Customer history lost in paper files
Mrs. Johnson's been coming for 15 years. You know you've fixed her Singer before - but good luck finding the records.
Phone ringing off the hook
"Is my vacuum ready?" "Did you order the belt?" "How much was it again?" Same questions, all day long.
The Solution
One platform.
Everything connected.
Every problem above has a solution built into Bench. Not bolted on - built in from day one.
All-in-One Platform
Everything you need. Nothing you don't.
Complete repair history
See every repair a customer has had, what parts were used, what worked. Build relationships with data.
Customer self-service portal
Customers check status online instead of calling. They see their full history and current repairs.
Parts tracking
Track what's in stock, what's on order, and what's discontinued. Know before you promise.
Get paid before pickup
Text invoice when ready. They pay from home, swing by just to grab their vacuum. No counter wait.
Trusted By
Shops that build relationships
Built specifically for appliance repair - not retrofitted from generic software.
Appliances Repaired
Appliance Shops
Uptime
Shop Rating
Trusted by shops that repair
The Benefits
What changes when you switch
Real results from real appliance shops. Not promises - proof.
- Unlimited repairs and customers
- Brand/model tracking
- Detailed intake notes
- Customer repair history
- Parts inventory tracking
- Customer self-service portal
- Online payments via Stripe
- Automated notifications
Parts Arrived
Dyson V15 Motor
Repeat Customer
5 previous repairs
Dyson V15 Detect
Linda Martinez
Singer Heavy Duty
Carol Thompson
Miele C3
James Wilson
4
Today
18
This Week
$2.1k
Revenue
History tracking builds loyalty
Customers check the portal themselves
Less searching, more repairing
Happy customers leave reviews
Social Proof
Hear from other appliance shops
Our customers love that we remember their machines. Being able to pull up 10 years of repair history instantly makes us look like pros.
Marcus Thompson
Sewing Machine Shop, WA
Parts tracking is a game changer. We used to lose hours searching for which vacuum needed which belt. Now it's all in one place.
Robert Kim
Kim's Vacuum Center, IL
The Offer
Everything you need.
One simple price.
Unlimited repairs and customers on every plan. No per-ticket fees. No surprises.
Starter
Perfect for solo shops
billed annually at $948/year
Professional
For growing shops
billed annually at $1428/year
Enterprise
For multi-location shops
billed annually at $2388/year
Ready to streamline your appliance shop?
Join 75+ appliance shops that build customer relationships with better tracking.
No credit card required • 14-day free trial • Setup in 5 minutes
The Warning
What happens if you wait?
Every day without Bench is another day of:
FAQ
Frequently Asked Questions
Everything you need to know about Bench for appliance repair shops.
Can I track complete repair history for each customer?
Yes! See every repair a customer has had, what parts were used, and what worked. Build relationships with data and provide better service when they return.
How does parts tracking work for different brands?
Track parts inventory across all brands - Dyson, KitchenAid, Miele, and more. Know what's in stock, what's on order, and what's discontinued before you make promises.
Is there a customer self-service portal?
Yes, customers can check their repair status online anytime. They see their full history, current repairs, and can pay invoices - without calling your shop.
How do I handle vintage or discontinued appliances?
Bench's flexible tracking works for any appliance, old or new. Add custom notes about hard-to-find parts, special procedures, or sourcing information.
Can customers pay before pickup?
Absolutely. Text an invoice when the repair is ready. They pay from home via Stripe and just swing by to grab their appliance. No counter wait.
Bench works for more than appliances
Same platform, tailored for your industry.
Electronics & Mobile
Phones, tablets, laptops, game consoles
Outdoor Equipment
Lawn mowers, snow blowers, chainsaws
Specialty & Recreational
Cameras, instruments, e-bikes, vintage gear
Considering alternatives?
Build lasting customer relationships.
One platform. Complete history. Repeat customers for life.
Start Your Free Trial — It's Free for 14 DaysNo credit card required. Setup takes 5 minutes.