Privacy Policy

Last updated: February 26, 2026

Bench ("we," "our," or "us") operates the toolbench.shop website and the Bench repair shop management platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, business name, and business address.

Customer Data

You may enter information about your customers into the Service, including names, phone numbers, email addresses, and repair order details. You control this data and are responsible for obtaining appropriate consent from your customers.

Usage Data

We automatically collect information about how you interact with our Service, including pages visited, features used, browser type, device information, and IP address.

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. Stripe's privacy policy governs their handling of your payment data.

2. SMS/Text Messaging

When end customers provide their phone number during repair intake and consent to receive text messages, Bench sends SMS notifications on behalf of the repair shop. These messages include repair status updates, estimate approvals, pickup reminders, invoice notifications, and feedback requests.

Phone numbers collected for SMS are used solely for sending repair-related notifications. We do not sell, share, or use phone numbers for marketing purposes unrelated to the customer's repair. Phone numbers are shared with our SMS provider (Twilio) only as necessary to deliver messages.

Customers may opt out at any time by replying STOP to any message. For more details, see our SMS Terms.

3. How We Use Your Information

  • Provide, operate, and maintain the Service
  • Process transactions and send related notifications
  • Send transactional emails (invoices, order updates, receipts)
  • Send SMS text messages for repair status updates (with consent)
  • Improve and personalize your experience
  • Analyze usage patterns to improve the Service
  • Communicate with you about updates, features, and support
  • Detect, prevent, and address technical issues or fraud

4. Cookies & Tracking

We use a cookie consent manager to give you control over non-essential cookies. On your first visit, you can choose to accept or decline analytics cookies.

Essential Cookies

Required for the Service to function. These include session cookies, authentication tokens, and your cookie consent preference (bench_consent). These cannot be disabled.

Analytics Cookies

When you consent, we use Google Tag Manager (GTM) and Google Analytics 4 (GA4) to understand how visitors interact with our marketing site. These cookies are only loaded after you provide consent. You can change your preference at any time via the "Manage Cookies" link in the footer.

5. Third-Party Services

We use the following third-party services to operate the platform:

6. Data Sharing

We do not sell your personal information. We share data only with the third-party service providers listed above, as necessary to operate the Service. We may disclose information if required by law or to protect our rights.

7. Data Retention

We retain your account data for as long as your account is active. Customer data you enter into the Service is retained until you delete it or close your account. Upon account closure, we delete your data within 90 days, except where retention is required by law.

8. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for analytics cookies at any time
  • Opt out of marketing communications

To exercise these rights, contact us at privacy@toolbench.shop.

9. Security

We implement appropriate technical and organizational security measures to protect your data, including encryption in transit (TLS/HTTPS), encrypted database connections, and role-based access controls. However, no method of transmission over the internet is 100% secure.

10. Children's Privacy

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: